Work systems technician graduated from Sena, with experience in project management, information systems management, processing and relational and non-relational databases, management and solution of incidents in IT service desk infrastructure. Certified in SCRUM Foundation Professional Certificate SFPC and Business Intelligence Foundation Professional Certification BIFPC. Specialist in Windows Server 2003, 2012 R2, Ac
License administration, coordination of updates, management of Help Desk services, implementation of IT and cybersecurity policies, generation of management reports and incident control.
realização principalLicense administration, update coordination, Help Desk service management, implementation of IT and cybersecurity policies.
Support for platforms such as SAP, Saleforce, Funds to be paid. Network access management, licensing, Service Desk support, firewall management, monitoring of IT indicators.
realização principalSupport for platforms such as SAP, Saleforce, Funds to be paid. Network access management, licensing, Service Desk support, firewall management, monitoring of IT indicators.
Attention to technical queries, technical support, software installation and configuration, preventive maintenance, fault reporting.
realização principalAttention to technical queries, technical support, software installation and configuration, preventive maintenance.