Hospitality professional with a focus on finance and sales - Creative and hands-on mindset. Deal closure, coordinating and planning massive events and banquets Able to create quotes, RFPs, contracts and billing, and collections Able to set up and manage a team of 14FTE Able to work on metrics (KPIs)
Handled incoming calls about medical bills and claims, resolving issues and collecting overdue invoices.
realização principalMaintained high CSAT and NPS scores while resolving billing issues.
Contacted debtors, tracked outstanding debts, and resolved billing issues while maintaining brand loyalty.
realização principalSuccessfully negotiated payment plans and maintained high customer service levels.
Handled billing issues, investigated claims, and processed payroll for US employees.
realização principalManaged billing and payroll processing for small businesses.