Volmer Pinzon Hernandez
It Support Specialist
Perfil profissional
I am highly motivated, a quick learner, and task-orientated. I like building a routine or process and working around it; Through my years of experience, I have developed excellent customer service skills and rapport building.
Experiência de trabalho
It Support Specialist
telecommetric inc. | Setembro 2021 - Novembro 2022 (1 year 2 months)
habilidades usadas
I worked as a support technician focused in VoIP and managed the Triage team, onboarding and training new agents.
Technical Support / Csr
cox communications | Abril 2018 - Junho 2019 (1 year 2 months)
habilidades usadas
I had the opportunity to provide technical support to VIP customers in the US market and was able to pick up many different accents across the customer base as well as enhance different soft skills working with long-tenure, wealthy clients.
Technical Support / Csr
lexmark international | Abril 2018 - Junho 2019 (1 year 2 months)
habilidades usadas
In this position, I was delivering exceptional B2B support to Lexmark corporate clients such as US Army and others around the world, meeting strict SLAs.
Formação acadêmica
Electronic Engineering
Universidad nacional | Technician
Universidad nacional | Technician
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