Support to the transport area and commercial area in favor of avoiding possible returns by providing an assertive response through calls and emails in which traceability is made from the client to the commercial area. Make reports with the scheduled reservation of dispatches with the aim of giving priority to representative clients for the company. Respond to PQRS generated from internal and external clients.

The functions that I perform are the sale of air tickets, tourist plans, changes in air tickets, administrator of the point of sale, handling collections, advice and general information, user service and management of the AMADEUS system.

I perform the functions in the elite Diamond area, in which I work as an integral advisor, I have management in the LIFEMILES processes and also knowledge of the AMADEUS platform