Recruitment and training of customer service agents. Respond to customer inquiries and complaints in a timely and professional manner. Coordinate the daily activities of the department. Ensure that team members adhere to customer service guidelines and company policies. Communication with agents for customer management through phone calls and emails. Improvement in KPI, decrease in atrittion.

Provide good service to new and existing customers. Follow up on existing or new policies. Maintain accurate records of new customer information. Communicate effectively with customers by email, phone or in person, in English or Spanish.

Manage incoming calls and customer service inquiries Generate sales leads that translate into new customers Identify and assess customer needs to achieve their satisfaction.