Christian David Cuervo Trujillo
Training Specialist — Stripe Campaign (En · Pt)
Perfil profissional
Trilingual contact center agent (Spanish, English B2, Portuguese C1) with 3 years of experience in technical support, team building, and training at Stripe. Known for communication, teaching, and bilingual skills.
Experiência de trabalho
I led complete training and nesting cycles, implemented individual coaching, created visual materials, and audited tickets in English and Portuguese. I also provided cross-functional training on Stripe.
realização principalI trained over 120 trilingual agents on Stripe products, APIs, and integrations, raising the team's CSAT and maintaining UIQ >95%. I developed training resources and tracking dashboards.
I resolved technical tickets about Stripe in three languages, supported the team in interpreting documentation, and improved processes for categorizing common problems.
realização principalCSAT >80%, TPH 2.5 on highly complex written channels. Resolution of advanced technical queries in English and Portuguese. Expert in technical documentation and problem categorization.
I edited and optimized PDFs in three languages using Adobe Acrobat, ensuring accessibility and quality for end users.
realização principalEditing and optimization of digital books in Spanish, English, and Portuguese. 100% project delivery with high editorial standards.
Formação acadêmica
Colegio distrital maria cano | High School
