Tailored classes to individual goals, supported exam prep, managed scheduling and follow-ups, maintained 80%+ returning students.

Provided one-on-one English and French classes, customized learning plans, and managed all scheduling and materials using Microsoft 365.

Maintained 95% on-time compliance, reduced errors by 30%, improved cross-team coordination, used Monday.com.

Coordinated 150+ IEP meetings/month, managed 300+ student cases, communicated bilingually, led feedback meetings.

Handled emergency and law enforcement calls, reduced repeat calls by 40%, used Microsoft 365 and English C1.

Interpreted 1200+ calls/month, improved customer satisfaction by 30%, supported legal and correctional cases with high accuracy.