Jc Posada
Customer Experience Support
Perfil profissional
Problem solver passionate about technology , cloud , hosting and software services . Over 10 years of experience in customer tech support , SaaS , help desk , and remote work . Skilled in CRM , technical support , and bilingual service
Experiência de trabalho
Handled upsell, billing, email authentication, mail client config, Wordpress, CPanel, DNS, domain registration, transfer and troubleshooting. Provided bilingual support.
realização principalBilingual support via email, chat and phone. Upsell, billing, email authentication, Wordpress, CPanel, DNS and domain troubleshooting. Strong CRM and technical support skills.
Diagnosed trading and platform issues, KYC, bugs, crypto/fiat transactions, SOP management, TIER3 reporting, direct assistance via email/chat.
realização principalDiagnosed complex trading/platform issues, KYC, SOP and Help Center management, TIER3 reporting, bilingual support via email and chat.
Provided helpdesk support for MFA, LMS navigation/configuration, administrative requests, TIER 3 escalation.
realização principalHelpdesk support via chat for students and teachers, MFA, LMS navigation, TIER 3 support escalation.
Formação acadêmica
Politecnico jaime isaza cadavid | Carrera tecnológica
