• Case management via tickets by service now • Inter-regional attention to countries such as: Colombia, Peru, Argentina and Chile. • Solution of software failures such as audio failures, failures of applications, host lines, domain, proxy, navigation pac's, users, OS, Remotes, among others. • Troubleshooting of applications such as avayas, VPN'S web pages, client applications, updates, reinstallations among others. • Case management and escalations to different areas.

• Carry out remote implementations, management and maintenance in various countries such as Ecuador, Panama and Nicaragua. • Effectively lead an efficient and proactive work group which allowed us to carry out all the needs requested by clients and company managers • -Customer service via chat/remote • -Maintenance of pages (CRM, Tiketera) • -Advise on different service failures/tickets • -Creation/Management of baseet ex

• Perform operations assigned to the position of support agent at the help desk, participating in various campaigns and clients of the company, providing effective and timely solutions to the requirements requested from personnel in Colombia and Mexico • Hand in hand with my Area managers met the goals assigned by the company, providing attention in the shortest possible time and avoiding agglomeration of requests.