Lead the processes of technological infrastructure, coordinate IT support, the development of new products and services together with the implementation of ITIL processes in the company.

I created, developed and managed the entire service desk area with a compact implementation process of IT platforms, combining an initial service level of 60% with two operational resources.

Responsible for coordinating technical support, pre-sales and commercial management of the Southwest of the country. Similarly, in charge of leading the central operation management, as well as providing third-level support for Softwitch class 4 and class 5 platforms with operational management of solutions for AWS.

I developed a cloud infrastructure technology solution for telephony systems and corporate service surveys, which meant improving the internal customer experience.