Pierre Miguel Ángel Vargas
Quality Analyst
Perfil profissional
Chemical Engineer with a robust background in quality analysis in BPO environments, proficient in Spanish and English. Graduated from Universidad de la Sabana, I possess a strong foundational knowledge in chemical engineering, supplemented by certifications in areas such as climate change, business planning, and language proficiency. My professional journey includes working with Teleperformance, where I honed my skills in project management
Experiência de trabalho
₢ Development and adaptation of mathematics books according to educational standards. ₢ Support in administrative processes at Editorial SL. ₢ Advice and management of PILA contribution payroll. Management of tax returns and presentation to the DIAN for JV Asesorías. ₢ Carrying out detailed analyzes and reports to improve administrative processes.
* Managed quality analysis in a BPO environment. * I carried out quality audits and evaluations. * Ensured excellence in customer service. *Won TOPS STARS award for excellent performance.
realização principalStreamline the management and monitoring of tasks by creating effective Excel sheets. Development of controlled review sheets for critical actions in order to improve internal management.
* Represented the company in customer service functions. * Managed multiple tasks in a team environment.
Formação acadêmica
Universidad de la sabana | Undergraduate
