It was my first work experience and I remember it like it was yesterday. My main functions consisted of answering customer calls and helping them place minutes on their cell phones, providing technical support, transferring the call to the correct department if necessary, guiding them in the cell replacement process when applicable.

Amazon Representative was my last position related to customer service and I had the opportunity to be in different departments fulfilling different functions such as solving customer problems in the purchase, delivery or return process, educating them about delivery lists and assisting them to recover and update your account by answering security questions

As an AT&T representative in the Access account, my main function was to inform potential customers about the requirements they had to meet to access the internet service, help them complete the registration process. In the event that the application was denied, inform them of the reason and help them to correct it in order to reapply and, if it was approved, complete the steps so that they could enjoy the service.