Olianny
Customer Service & Support Specialist
Perfil profissional
Bilingual customer support specialist with experience in remote assistance, hospitality, and digital communication. Skilled with CRM tools and online platforms. Empathetic, adaptable, and a fast learner
Experiência de trabalho
Assisted international guests with recommendations and menu guidance. Addressed customer concerns and ensured a smooth dining experience.
realização principalDelivered excellent service in both Spanish and English, assisting international guests and addressing customer concerns.
Managed check-ins, reservations, and guest services. Organized guest activities and promoted local tourism. Provided Spanish-English translation and guided tours.
realização principalManaged check-ins, reservations, guest services, and provided Spanish-English translation and guided tours.
Handled online reservations via Booking.com and social media. Ensured room readiness and compliance with safety protocols. Advised guests on local attractions and coordinated tours.
realização principalHandled online reservations, ensured room readiness, and advised guests on local attractions.
Formação acadêmica
Koenglish | Technological career
