Vivian Dayana
Call Center Agent / Auxiliar
Perfil profissional
Bilingual professional with 6+ years of experience in customer service , English language teaching , and corporate training . Promoted to Trainer at Teleperformance . Designed and led an English program for 3 years . Adaptable , energetic , and a team leader
Experiência de trabalho
Managed customer service requests, coordinated follow-up with teams, participated in Toyota Way workshop.
realização principalManaged customer relationships, coordinated with commercial and after-sales teams, participated in Toyota corporate workshop.
Led English language program, designed curriculum for multiple grades, fostered language confidence and engagement.
realização principalLed and coordinated the institutional English program, designed curriculum and teaching strategies, built student engagement.
Trained new bilingual agents in customer service, designed and delivered onboarding for English campaigns, improved team performance and quality metrics.
realização principalTrained and coached new bilingual agents, designed onboarding programs for English-speaking campaigns, collaborated to improve team performance.
Formação acadêmica
Universidad nacional abierta y a distancia – unad | Profesional
