Monitor the platforms and network services assigned on 7/24 hours, complying with the ANS defined by the user area. Register all events, changes, tasks and incidents according to the defined policies and their subsequent updates until the fault is solved. Document the follow-ups and progress of the solution process that are reported by the internal and external groups with which it interacts, for their prompt attention to failures on 7/24 hours.

Attend and give technical support to users in the software requirements in terms of operating system, office automation and specialized applications. Guide the internal and external user by providing information, documents and elements that allow clarifying and streamlining procedures and procedures. Support in the Installation, configuration and parameterization of the hardware, software and networks that are designated.

Provide face-to-face and / or telephone support regarding technology problems presented by the client and within the service levels agreed for the project. Support in the planning and execution of IMACs (Installations, Movements, Additions and Changes). Support in the administration that applies for the project, of the hardware and software inventories and supplies. Control software licenses if applicable for the project.