How functions in 2 years of experience that I have in the area of software application support, I performed queries in SQL Server and Postgres databases, software troubleshooting, software update programming, software training, remote support through of anydesk, software installation, resolve doubts, escalate customer requirements regarding software, catalog reports, escalate incidents, software tests among others.

I had how I manage to manage the support area alone, due to lack of personnel. I managed to get all the processes going.