Administration and supervision of contracts assigned by the company in housekeeping and cleaning services, sales of the service portfolio, customer compliance with what was agreed in the contract, personnel management, decision making, making shift schedules, reporting and disciplinary processes, reporting of developments to the payroll and human management area, management and support for customers and service assistants, management of company and customer indicators.

Improvement of the training plan for operational staff and customer loyalty and retention to improve the quality of service delivery.

Personnel management (182 people in charge), administration, sales of the service portfolio, coordination and supervision in the service centers assigned by the company, plan the management of the personnel in charge, development and preparation of reports, develop, execute and fulfill the goals established by the organization and the client, ensure compliance in the provision of service with clients, guarantee standardization of processes and procedures in resources.

Optimization of times in execution in the cleaning and cleaning activities of the operating personnel.