I'm working in a company that specializes in IT Support and we're trying to automate solutions for the tickets that people have written about their problems. We'd like to create a Microsoft Teams bot that calls the customers and solves the problem for them.

Now my question is whether it is possible to have multiple bots running on a single Teams account, as that would save much money. Also I have read in the official documentation that you can receive and send both audio and video channels with the Microsoft Graphs API and I'm still trying to comprehend that, it's just that there are very little practical examples in calling and I have only found one person that put their code on GitHub. Any tips on how to learn that?