🌟 Join our team as a Customer Success Consultant! 🌟

At Driv.in , we're looking for a Customer Success Consultant in Colombia. Reporting to our Head of Customer Success, you'll be responsible for ensuring our clients' success through valuable relationships and ongoing consultative support. 🤝

🎯 What will your main responsibilities be?

Be the primary point of contact with clients, building trusting relationships with assigned accounts. 💬
Ensure proper implementation and onboarding of new clients, leading the project from start to finish. 🚀
Generate actions to promote the adoption, commitment, and widespread use of our solution by customers. 📈
Monitor regular interactions with customers, ensuring the resolution of errors and problems. 🔍
Implement tools that make the process easier for the customer and propose improvements. 🛠️
We are constantly responding to user support requests and resolving issues. 🆘
Support the sales team with the necessary functional knowledge for prospecting. 💡

✨ What do we expect from you?

3+ years of experience in related roles. 🕒
Strong experience in account management and B2B customer service. 🙌
Affinity for technology and a willingness to learn. 💻
Experience using CRM systems. 📊
Ability to interact with clients at different hierarchical levels. 👥
Experience in project management (Desirable). 📅
Location in Medellín or Bogotá (Required). 📍

🎈 Benefits you'll find at Driv.in

A horizontal, agile, and challenging culture. 🎉
A space to be a protagonist and make an impact on the company. 🌍
We care about your quality of life: remote work and casual attire. 🏠👕
Free time for your important events: birthdays, moving, and final exams. ⏰
Bonuses for the birth of children and marriage/civil union. 🎊
Benefits in training and professional development. 📚

🌐 Work modality: Hybrid - a mix of remote and in-office

💼 Additional requirements:

Skills in customer service, project management, and business relationships are essential.
Optional experience in technology, continuous learning, strategic communication, and CRM management. 🔑

Customer Success Consultant - Bogotá / Medellín