Laura Victoria Osorio López
IT Relationship Coordinator
Professional profile
Control Engineer and specialist in Information Systems, with 10 years of experience in manufacturing, marketing and industrial companies, solid training in technology management, strategic planning and project formulation
Work experience
Accompanying the processes of the financial business unit related to digital transformation in the world of Fintech Agile project management Relationship between IT and the UN
Major achievementProjects executed: 26 Expansion of the credit information system Improvement in the portfolio recovery system (24%) Integrations
Study together with the IT area the best way to potentiate the use of ERP, implementing improvements; Guarantee customer satisfaction with timely deliveries; Integrate Random Inventories-ERP
Major achievement75% reduction in complaints submitted 50% reduction in billing errors Customer satisfaction 99.7% ERP integrations
Generate trend analysis to raise internal and external improvement actions; Coordinate and follow up on investigation and diagnostic tasks to establish points of failure
Major achievementCoordinate and find root causes of detected problems, reducing them by 40%; Generate management indicators
Education experience
Universidad eafit | Specialization
