Oversaw collections cycle, analyzed workflows, and optimized credit and collections operations to improve key metrics. Applied advanced Excel and data analysis skills.

Managed B2B portfolios, analyzed account performance, identified payment trends, risks, and recovery opportunities using Excel and Power BI.

Managed customer inquiries, collaborated with teams to enhance experience, and improved account management processes.

Provided support for telecom services, resolved complex issues, analyzed customer data for retention and value improvement.

Identified error patterns, improved protocols, and contributed to quality strategy using analytical and communication skills.

Audited interactions, analyzed service data, optimized scripts and training to enhance service quality and accuracy.