coordinate training and quality areas, accompany the monitoring processes of quality analysts, feedback, feedback and calibrations of the operation. At the same time, guarantee personal and work growth of the administrative group and agents through different training of being and knowing. Search for strategies to meet objectives, reach the expected quality grade and project the different goals set.

Lead the processes carried out from training, train each employee in product, soft skills, job growth training, spelling tests and reinforce each strength and improvement option to meet campaign indicators.