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Sebastian Florez

customer service
Skills
(Self-evaluation)
Creative capacity 98%
Persuasive ability 98%
Languages
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Professional profile

Work experience

Customer Service Advisor
directv | December 2022 - September 2023 (9 months)
Used skills

resolve customer concerns or inconveniences, cross-sell, service retention, collection base, pqr and claims management

Major achievement

maintain indicators above 100%

Education experience
Industrial Engineering
Sena servicio nacional de aprendizaje | Technician
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