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Carlos Eduardo Caldas Garcia

Agent Customer Service
Skills
(Self-evaluation)
Languages
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Soft Skills acquired from experience in BBVA USA as a customer service agent, resolving issues for the US customers regarding credit card department. As a customer service agent, I worked closely with customers to resolve issues related to the credit

Work experience

Construction Consultant
self employed | January 2021 - Present (5 years 10 months)

I have also worked as a consultant engineer in the construction sector, where I have helped organizations to design and implement projects that meet their specific needs and goals. Through this experience, I have gained a deep understanding of the challenges and opportunities that come with working in this dynamic and constantly evolving industry.

Agent Customer Service
atento | January 2020 - January 2021 (1 year)
Used skills

Soft Skills acquired from experience in BBVA USA as a customer service agent, resolving issues for the US customers regarding credit card department. As a customer service agent, I worked closely with customers to resolve issues related to the credit card department, developing my skills in problem-solving, conflict resolution, and customer service. This experience has helped me to develop a keen understanding of the importance of customer satisfaction and the role it plays in the success.

Major achievement

I was promoted to sales department due to the excellent results.

Engineer Manager
gecolsa | January 2016 - January 2019 (3 years)

Knowledge gained from experience in customer service as a service engineer about heavy machinery industry, focus in agriculture, construction, petroleum, oil and gas industry; involved into the maintenance engineer, project management engineer, management workshop and sales environment.

Major achievement

I was promoted to Manager due to the excellent results.

Education experience

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