Brandon Esteban Melo Bolaños
Help Desk Agent Level 1
Professional profile
Work experience
Level 1 Help Desk Agent
pear solutions | May 2022 - January 2023 (8 months)
Used skills
Support was provided in computer equipment, access points, printers, installation on site, creation of incidents and requests, escalations and support in applications (mail, management and billing systems).
Level 1 Support Analyst
colombia outsourcing solution | April 2020 - May 2022 (2 years 1 month)
Used skills
Troubleshooting in fiber optics and adsl, real-time monitoring, incident verification, management and analysis of fiber outages.
Education experience
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