Alejandro Castañeda
Senior Customer Service
Professional profile
Orientado al análisis e identificación de las necesidades de los clientes , ofreciendo resultados dentro de los acuerdos de nivel de servicio . Amplia experiencia en indicadores operacionales en el sector de atención y liderando experiencia de cliente . Líder en proyectos de operaciones de juegos de azar y apuestas deportivas , con amplio conocimiento en el canal deportivo y perfilamiento de cliente . Capacidad para el trabajo en equipo y lideraz
Work experience
Reports and reports to regulatory entities, management of PQR complaints, control and regulation of security processes, implementation of quality control processes, among other functions.
Major achievementLeadership in customer service strategies, processes and experience.
- Reports and reports before regulatory entity. - Management of PQR'S complaints before the regulatory entity - SIC. - KYC management. - Management of VIP users. - Implementation of promotions, risk free bets, free bets. - Control, regulation and analysis of security processes at the operational level and fraud control. - Support in operational process standards. - Implementation of processes at the security control level. quality and operational. - Strategies at the level of service, processes and customer experience.
Major achievementCompliance with business objectives and processes.
- Indicators of operational services. - Attention Colombian and LATAM users. - Verification of security processes. - Fulfillment of objectives. - Support in standardization of operational processes.
Major achievementManagement of operational processes and guarantee of customer experience.
Education experience
Centro de sistemas de antioquia - censa | Technician
