Managed customer inquiries and complaints, ensuring high satisfaction and effective communication.

Provided customer service in a dynamic environment, handling inquiries and resolving issues efficiently.

Provided bilingual customer support, resolved payment and account issues, escalated complex cases, used multiple support tools.

Worked in Google Play campaign, assisting customers with payment issues, gift card redemption, and escalations using tools like Connet cases, Verint, Zimbra, Outlook.

Performed construction support duties, managed materials and assisted in worksite operations.

Worked as a construction assistant, supporting various labor tasks under contract.