Sara Patricia Amaya Suárez
Intern
Professional profile
Software Development student with solid experience in customer service, strong communication and problem-solving skills, and fluency in English and French. Passionate about technology and continuous learning, I am seeking entry-level opportunities in the tech sector.
Work experience
Technical problem solving, effective communication with non-technical users, and escalation of complex cases to Tier 2.
Major achievementI provided technical support to students and staff using Blackboard LMS, handling password resets and access issues. I escalated complex cases and maintained detailed documentation.
Accurate translation in high-pressure environments, documentation and regulatory compliance.
Major achievementReal-time medical interpretation, protocol compliance, and clear communication between technical and non-technical users.
Providing support to international clients, maintaining detailed case records in CRM, and handling high volumes of requests.
Major achievementI maintained over 90% first contact resolution, exceeding performance metrics and managing global account and payment requests.
Education experience
Universidad pedagógica nacional | Undergraduate
