Natalia Herrera Giraldo
Bilingual Customer Service Representative
Professional profile
Results-driven Sales and Marketing student with experience in international customer environments . Proficient in lead generation , CRM management , and customer retention to drive business growth and maintain high service standards
Work experience
Applied active listening to convert customer pain points into sales opportunities, achieving high conversion rates.
Major achievementTop-tier sales and retention metrics, active listening, and high conversion rates.
Identified upselling and cross-selling opportunities, met sales targets, and handled negotiations for customer retention.
Major achievementSales, cross-selling, customer retention, and high-pressure negotiation to prevent cancellations.
Managed CRM, executed cold outreach, and supported sales strategy with business intelligence. Focus on lead qualification and market expansion.
Major achievementLead generation, CRM management (Microsoft Dynamics 365), outbound strategy, and BI for data-driven sales strategies.
Education experience
Alexander von humboldt | Carrera tecnológica
