Follow up and manage the commitments in charge of the testing team. Follow up and guarantee that all the documentation generated (analysis, test case designs, execution, evidence) by the process is correctly filled out and adjusted to the quality management system of the organization and the process. Participate in periodic follow-up meetings with the interested areas. Hold regular meetings

Ensure compliance and follow up on policies related to the planning, execution and monitoring of help desk activities, support and implementation, aimed at fulfilling the contractual commitments that the company has acquired with its clients, in a way that guarantees satisfaction and their fidelity, and the financial stability that depends on these activities.