 Management of the World Office accounting program  Control of expenses and minor costs for the areas of packaging, sales, expenses and administration  Service to the final customer and handling of requests, complaints and claims  Registration of receipts of expenditure, cash receipts and notes credit  Invoicing of sale and purchase of products  Management of file and sending of documentation to headquarters  Management of petty cash  Follow-up of notifications in the mail

Acquire new knowledge in the administrative and accounting area

 Sale of wholesale products  Commercial management in the assigned databases  Invoicing of wholesale orders  Management of the SAP platform  Follow-up of orders delivered to the final customer  Management of daily offers  Compliance with sales indicators

Compliance with sales and customer service indicators

 Management of pqrs  Technical support of services  Consultative and cross-selling  Ensuring customer satisfaction  Loyalty of new and old customers

I gained experience in the area of pqrs, sales, technical support and loyalty, performing efficiently