Responsible for compliance with the commercial budget, conducting telemarketing management, to offer technology products, follow-up to the delivery offered.

Overcompliance, in the assigned budget.

Responsible for the commercial and customer service area focused on sales to clients of the Individual and business segments, with tangible and intangible products; filing of PQR, Up grade and cross of products, as well as the protection of income and containment of the churn; Train the team of analysts in commercial and customer service issues (roll performed by having the best performance KPIs)

To be the best commercial executive, coast level, for the year 2019.

Responsible for the Business segment, focused on meeting service metrics, Leading a work team of 25 people, ensuring continuous training, news reporting, customer service strategies, providing feedback and recognition.

Be a benchmark work team, due to overcompliance, in the KPIS, and with lower percentages of absenteeism news.