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Laura Alejandra Corrales Mosquera

Customer Service Representative
Skills
(Self-evaluation)
Assertive communication 75%
Adaptability & empathy 70%
Fast reading 65%
Flexibility 50%
Self discipline 50%
Ease of learning 50%
Languages
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Work experience

Customer Service Representative
teleperformance | October 2022 - July 2023 (9 months)
Used skills

Bilingual agent. Customer service inbound line. Collection management of outbound line banking products.

Collection Advisor
ventas y servicios | October 2020 - June 2022 (1 year 8 months)
Used skills

Collection of pre-legal portfolio Banco de Bogotá outbound line and customer service inbound line

Advises Customer Service
ventas y servicios | March 2020 - August 2020 (5 months)
Used skills

Attention to customers of the recidivist line, Claro móvil

Education experience
Psychology
Universidad libre cali | High School
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