Hermes Alzate
Software Engineer, Cloud Operations
Professional profile
Systems Engineer with over five years of experience supporting cloud-based applications and SaaS solutions . Outstanding communication skills, adept in both verbal and written forms. Collaborative, self-managed, and committed to tasks . Skilled in resolving complex issues , fast learner , and strong critical thinking skills. Experienced in technical support, customer service and cloud-based applications support.
Work experience
Answer inbound support calls, emails, chat, and manage support cases and change requests to resolution. Recognize and escalate complex customer issues as required through internal collaboration.
Major achievementCloud support engineer serving as front line contact for a pricing and revenue company (PROS Inc,) client base. Identify, troubleshoot, resolve, and document resolution of issues in cloud-based environments. Contribute to technical and functional solutions by documentation in Support Knowledgebase.
Manage operating systems installation and configuration, LAN and WLAN administration, Active Directory group policies and users’ management, IT related assets inventory among other related duties.
Major achievementOn site and remote end user support analyst, managing operating systems installation and configuration, LAN and WLAN administration, Active Directory group policies and users’ management, IT related assets inventory among other related duties.
Education experience
Institucion universitaria antonio jose camacho | Technological career
