Oversaw daily operations, assigned targets, implemented strategies, managed U.S. client projects, handled commission calculations, recruitment, onboarding, and payroll support.

Led teams of up to 20 in call center operations, managed projects for U.S. clients, ensured compliance, and maintained high customer satisfaction. Oversaw process automation, CRM, and administrative tasks.

Prospected and generated leads, presented proposals, negotiated transportation, freight, insurance, customs, and warehousing services.

Acquired new clients in international trade, developed commercial proposals, negotiated and closed sales for logistics services.

Supported dental clinics in New York, Florida, and California. Reactivated inactive patients, rescheduled missed appointments, promoted treatments, and ensured patient engagement.

Provided bilingual support to dental clinics in the U.S., focused on patient reactivation, appointment scheduling, and treatment promotion.