Jaime Alberto Rivera Ordonez
Customer Service And Sales Partner
Professional profile
Highly motivated and results-oriented industrial engineer , with specialization in business and international experience . Extensive commercial experience in strategic sales and loyalty of B2B and B2C customers . Skilled in team management , project management , creation and monitoring of KPIs . Proficient in tools such as SCRUM , JIRA , Netsuite , Salesforce , Lean Manufacturing , Six Sigma , 5S , and visual management
Work experience
Prepared and presented commercial proposals, defined after-sales strategy, and provided support to potential leads.
Major achievementGenerated over compliance of 125% in sales of E-learning system. Increased renewals by 25% through promotional strategy.
Created personalized commercial proposals, researched the market, and managed the commercial team in developing proposals.
Major achievementClosed important event contracts with key clients. Implemented follow-up program resulting in 20% increase in customer retention rate.
Created system for customer tracking, analyzed results to measure productivity impact.
Major achievementCreated and developed system for customer tracking. Analyzed system results to measure productivity impact.
Education experience
Edenz colleges, new zealand | Maestría
