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Estefanía Diaz

Technical Consulting Engineer
Skills
(Self-evaluation)
Word 90%
Excel 75%
HTML5 60%
MySQL 50%
SQL Server 50%
Css 3 50%
JavaScript 40%
Languages
English:
  • Fala
    70%
  • Leitura
    70%
  • Escrevendo
    70%
Spanish:
  • Escrevendo
    70%
  • Leitura
    70%
  • Fala
    70%
Professional profile

Over 3-year technical support experience for IT products and services in English and Spanish. Basic knowledge of HTML, CSS, Javascript, SQL and React. I love trying new things all the time!

Work experience

Customer Support Specialist
the support heroes | February 2021 - Present (5 years 9 months)
Used skills
Customer Care Agent
ezlo innovation s.a. | February 2020 - April 2021 (1 year 2 months)
Used skills

Ofrecer soporte técnico bilingüe a clientes de la plataforma de Vera Smart Home Control utilizando diferentes herramientas (Zendesk, Jira, Trello, Evernote, Google Suite, etc).

Major achievement

Aprender sobre el acceso a través de SSH para acceder al S.O. de controladores inteligentes y así realizar diferentes operaciones.

Technical Consulting Engineer
sykes s.a. | May 2021 - February 2021 (3 months)
Used skills
Education experience
Other not Specified
Universidad nacional de colombia sede medellín | Undergraduate
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