Edwin David Murcia Tinjaca
Account Manager
Professional profile
I am a Business Administrator with over 15 years of experience in sales, customer service, collections, and multi-channel support. I have strong skills in financial planning, business intelligence, and data analysis.
Work experience
Professional focused on the design and execution of strategies aimed at optimizing the admissions process and the student experience.
Major achievementResponsible for achieving tangible improvements in key indicators such as increased enrollment rates.
Management of key indicators such as compliance effectiveness and service levels, ensuring the achievement of objectives agreed upon with the client.
Major achievementBudget development and planning, introducing automation solutions through chatbots.
Innovation in customer communication processes, incorporating technological tools to optimize campaign management.
Major achievementCreation and implementation of business strategies based on predictive analysis.
Education experience
Servicio nacional de aprendizaje sena | Technician
