Jorge David Martinez Cely
Bilingual Customer Service Representative
Professional profile
Bilingual professional in Accounting and Finance with 4+ years in BPO as Customer Service and Retention Rep . Skilled in case management , problem resolution , and customer support . Proactive , adaptable , and results-oriented
Work experience
Handled inbound calls, resolved inquiries, ensured positive customer experience, documented cases, sent follow-ups, managed leads, and scheduled clients for sales teams.
Major achievementProvided customer support in English, managed inquiries, documented interactions, and escalated complex cases. Built rapport with prospects and managed leads through CRM.
Managed leads through CRM, qualified potential clients, scheduled for sales teams, adapted to remote work.
Major achievementBuilt rapport with prospects, managed leads, qualified and scheduled clients, adapted to remote work.
Resolved customer inquiries, maintained accurate records, supported case management, assisted with report distribution and escalations.
Major achievementHandled and resolved customer inquiries, maintained records, supported case management, assisted managers with reports and escalations.
Education experience
I.e. carlos arturo torres pena | Bachiller
