Juan Carlos Santis Ochoa
Service Delivery Engineer
Professional profile
Responsible person, well organized, of clear thinking and committed to my work. I have very good communication skills. Ability and experience to work and control the configuration, operation and maintenance of IT devices.
Work experience
+ Configure Cisco branded CPE routers, according to company standards. + Configure Juniper branded PE routers, according to company standards. + Manage teams in SAP.
Major achievementManage and coordinate the activation of last mile telecommunications services for the Centurylink company.
+ Manage management tools such as Active Directory and SCCM. + Configure and troubleshoot MS Windows platforms and MS Office packages. + Configure IP phones.
Major achievementProvide excellent management and resolution of IT problems, being part of the GTI team.
Provide technical support to the company's clients, being part of the helpdesk team. Configure and test any new development of the company's headquarters in England.
Major achievementEnsuring that the company's software was installed and configured properly. As well as providing support to it.
Education experience
Universidad industrial de santander | Undergraduate
