Responsible, dedicated, disciplined with a vocation for service, empathetic with user problems, with high problem-solving capacity and commitment to solution.
Attention to VIP users (Owners, Managers and Directors), DA Access Management, network failure arrest, computer equipment delivery preparation, help desk, remote support.
Major achievementAchieve to form a work team with which users feel satisfied with good service and timely solutions.
Receive calls from clients with home services (Television, Telephone and Internet) and provide technical support to end users.
Major achievementBe recognized for good customer service and high quality standards in
Supervisor of the Technical Support, Inventory and Treasury team of a company in the retail sector, supporting the management in decision-making at the system level, responsible for IT.
Major achievementDesign a work plan that integrates the Technical Support, Inventory and Treasury teams in the Retail sector