Provided technical support as an MSP, managed onboarding/offboarding, folder permissions, and shared resources. Configured MFA and VPN for corporate environments.

First-level technical support, incident resolution, ticket management in ITSM, user lifecycle administration in Active Directory, Azure AD, Microsoft Intune, MFA, VPN, and RBAC.

Handled security incidents, applied least privilege, documented findings, and collaborated with SOC teams. Provided support across client accounts as part of a Managed Security Service Provider.

Managed and remediated vulnerabilities, prioritized access risks, administered Active Directory, VPN, and MFA, and supported multiple client accounts under an MSSP model.