Professional with over 20 years of experience in B2B and B2C sales management, administration, municipal taxation, and team leadership. Expert in process structuring, business optimization, and customer relations.
Planning and processing of administrative actions, monitoring of procedural stages, handling of tax requests, identification of taxpayers and preparation of monthly reports.
Major achievementLegal and tax support in auditing the Industry and Commerce Tax. File management, review of ICA declarations, portfolio cleanup and document management.
Sales visits, needs identification, solutions presentation, customer loyalty and support, portfolio optimization.
Major achievementComprehensive management of commercial accounts, prospecting and opening of new clients, portfolio control and inventory analysis.
Design of prospecting processes, development of value propositions, definition of indicators and monitoring tools.
Major achievementBusiness strategy leadership, sales model creation, team training, and contribution to sales growth.