Partnered with Operations and Training to enhance workforce performance, coaching effectiveness, and process excellence through continuous improvement and Six Sigma methodologies.

Led recruitment for a 200-agent sales campaign, supported talent acquisition for Quality Analyst roles, and leveraged KPI dashboards and compliance tracking to drive operational visibility and quality management.

Developed integration frameworks, coordinated lead-generation and sales initiatives contributing to over $1M in property sales, and delivered ROI analyses to support strategic business decisions.

Scaled real estate network from 5 to 140 agents across Spain and the U.S. Led operational standardization, performance tracking, and commercial process automation to enhance scalability and efficiency.

Developed an interactive decision-tree tool, improved resolution efficiency, increased quality performance by 5 points, and optimized workflows to enhance compliance and customer experience.

Supported recruitment for 300 Quality Analysts, Supervisors, and Trainers. Increased audit compliance from 80% to 96% by aligning quality processes with Six Sigma Black Belt standards.