Anderson Gomez
Software Support
Professional profile
Technician and Academic Bachelor with the ability to perform positions such as technical support to users, including the diagnosis and solution of difficulties and problems with software, hardware, peripheral equipment, installation and maintenance.
Work experience
Review the status of all systems and equipment, perform backups, customer service, Install and configure new systems and equipment, Respond to queries and solve technical problems made by users, Propose and execute improvements through short and medium-term plans, Creation of licenses, training of company programs to clients, creation of incidents, configuration of peripherals remotely
Review the status of all systems and equipment, Execute technical support functions for the organization's systems and the services offered by the company, as required, Detect software failures, Install and configure the technology to be used in the company, make backups
Education experience
Sena | Technician
