Cristhian Rodriguez
Legal Intake Specialist
Professional profile
Bilingual professional with strong linguistic skills , delivering exceptional customer service , international sales growth , and operational efficiency . Proficient in technical translation and multi-channel communication , focused on client satisfaction
Work experience
Scheduled appointments for multiple providers, coordinated follow-ups, ensured strict adherence to privacy protocols.
Major achievementManaged high-volume appointment schedules, coordinated patient logistics, maintained HIPAA compliance.
Handled client intake, logged communications and case details, ensuring data accuracy and effective client onboarding.
Major achievementManaged full client intake cycle, performed initial screening and conflict checks, maintained 100% data integrity in Salesforce CRM.
Handled billing disputes, provided customer support, ensured high satisfaction through effective communication and problem-solving.
Major achievementResolved high-level billing conflicts, retained 90% member satisfaction, advanced de-escalation skills.
Education experience
Politecnico superior del valle | Bachiller
