Respond in a timely manner to incidents they have on the Inconcert platform with clients. ✓ Comply with the Company's internal regulations. ✓ Use work tools for the exclusive exercise of their work. ✓ Track the alerts of the Inconcert Services from the servers. ✓ Resolve customer requests through the JIRA management tool. ✓ Achieve efficiencies at the process level

Respond in a timely manner to incidents they have on the Inconcert platform with clients. ✓ Comply with the Company's internal regulations. ✓ Use work tools for the exclusive exercise of their work. ✓ Track the alerts of the Inconcert Services from the servers. ✓ Resolve customer requests through the JIRA management tool. ✓ Achieve efficiencies at the process level

✓ Ensure compliance with the guidelines, directives and policies of the comprehensive management system ✓ Comply with the Company's internal regulations. ✓ Use work tools for the exclusive exercise of their work. ✓ Ensure the integrity of the information of the processes under their responsibility. ✓ Comply with the service level agreements agreed with the different areas of the Company ✓ Be updated on the contents of