William Rafael Mogollon Moreno
Agente Mesa De Ayuda
Professional profile
Técnico de Soporte en Sistemas con experiencia en el diagnóstico y solución de problemas de hardware , software y redes . Amplio conocimiento en sistemas operativos , aplicaciones empresariales y configuración de redes . Habilidad para brindar asistencia técnica de calidad , comunicación efectiva y excelente servicio al cliente . Orientado a resultados , con capacidad para trabajar en equipo y bajo presión
Work experience
• Provide technical support to external users remotely (Ripley Chile, Ripley Perú, Accenture Barranquilla), solving hardware, software and network problems, office accounts, VPN, among others. • Diagnose and solve hardware failures , performing repairs and updates. • Configure and maintain operating systems, applications and peripherals. • Manage and track support requests through a ticket system (Jira).
Major achievementMinimize the number of requirements in the shortest possible time to guarantee the proper functioning of the systems that are used daily by the client.
• Provide technical support to internal and external users, resolving hardware, software and network problems. • Diagnose and resolve hardware failures, performing repairs and updates. • Configure and maintain operating systems, applications and peripherals. • Manage the local network, including the configuration of routers, switches and firewalls. • Manage and track support requests through a ticket system.
Major achievementoptimally maintain the company's equipment, as well as the inventory of all devices and equipment used by users
Education experience
Institución educativa millan vargas | High School
