Katherine Milagros Ramírez Peláez
Monitoring Evaluator
Professional profile
Specialist in administrative , process , and data management , skilled in building client relationships and fostering trust to secure new assignments . Creative , dynamic , and collaborative , with strong communication and responsibility to achieve company objectives
Work experience
Oversaw account monitoring, ensured protocol adherence, proposed solutions, managed daily schedules, and led calibration with client representatives.
Major achievementMonitored accounts to ensure correct advisor interaction, identified improvement opportunities, created schedules, generated reports, and conducted calibration sessions with clients.
Quality analysis, feedback delivery, calibration sessions, and training for new hires in back-office operations.
Major achievementMonitored back-office queues, provided feedback, conducted calibration, and trained new representatives.
Oversaw quality in back-office, delivered feedback, led calibration, and onboarded new staff.
Major achievementMonitored queues, provided feedback, conducted calibration, and trained new representatives.
Education experience
Connection advanced | Specialization
