Ingrid Julieth Loaiza Taborda
administrative assistant
Professional profile
Business Administration Technologist with four years of work experience, with basic knowledge of Office Package (Excel, Word, Power Point), file management and excellent customer service management both in person and by telephone.
Work experience
-Recording of prospectus for Coomeva cooperative -Use of SICO -Use of Xtremo digital -Validation of credit data -Basic handling of Taylor{** *}-Use of Intermediate Excel -Validation of biometric data of associates, for entry into the system
Major achievementTeamwork, goal achievement and camaraderie
-Customer service via WhatsApp chat (Wolkvox Agent). -Medical order report (orders authorized or in process) -Portfolio information -Generation of certificates ( affiliation, rete source, peace and safe) -Filing of orders. -Management of petitions, complaints and claims -Filing and processing of refunds. - general information of the product/service - Other tasks that correspond according to the needs of the client (affiliate user)
Major achievementBe empathetic, helpful and decisive.
Education experience
Fcecep | Technician
